IVR (Interactive Voice Response) enables network operators and service providers to automate various services and data requests by enabling the interaction with their subscribers.

IVR delivers retrieved information from either local or remote databases to callers as voice prompts. It also stores the relevant transaction information from the callers.

Navigation through the IVR menu can be performed either by touch-tones or by recognition of the predetermined words with the integration of voice recognition technology (ASR). Oksijen IVR’s scenario flow can be easily created or modified by using a visual scenario builder tool. VMS (Voice Mail System) utilizes "voice mailbox” to answer the call and record messages from the caller when the number is forwarded to VMS service number on some conditions.

IVR Incoming call information Capture information like CLI, DNIS (Dialed Number Identification Service) Call answer Call reject Play prompt Receive DTMF Make a record Possibility to make an interrogation in any kind of database by using ODBC interface Service invocation depending on the called service number Call forward to any channel Date functionalities TCP socket communication

VMS Configuration of the number of the total messages that could be recorded for each subscriber Configuration of the maximum length of a message that could be recorded for each subscriber Send the SMS notification for the recorded message over EasyBridge Send the recorded message to the subscriber by email Provide information about the date and time of the recorded message. Voice signature Web based management Outgoing call invocation Email notification Send the recorded or created message to a distribution list on subscriber basis or group basis