Oksijen

INOX Caller Management is a new IN service of Oksijen allowing subscribers to manage their incoming calls in the most convenient and advanced way. It is a unique service with utmost personalization capability; combining all of the following individual services in a single user-friendly package;

Ring Back Tone

Call Barring/Screening

Call Diversion

Voice Mail Service

Missed Call Notification

		INOX Caller Management allows subscribers to define specific calling numbers, number groups, white and black lists as mentioned below;
		The user can define individual MSISDN and set one of the possible actions for calls coming from these numbers.
		The user can define a range of numbers or prefixes and set desired action accordingly. Setting a melody (ring back tone) for calls from colleagues and a special announcement for calls coming from another prefix range or barring calls from some other numbers are some of the examples.
		The user can define caller groups such as family, business or friends. In this case he can set jokes for his family or friends while taking no action for the business group.
		The user can take a specific action for unknown numbers such as call barring or forwarding to the voice mail. The user may also prefer to prevent calls from hidden numbers. Thus he can also differentiate unknown numbers (not available at network) from numbers hidden on purpose

According to the above specified numbers, prefixes or groups categories, the user can define specific actions such as:

Play Ring Back Tone (a predefined voice record or melody) during ringing phase

Block incoming call and connect an announcement
(such as "the person is not reachable at he moment")

Block incoming call, connect an announcement and require missed call SMS or e-mail

Forward incoming call to voice mail

Forward incoming call to another MSISDN (might be the personal assistant)

Connect the incoming call without taking any action

Moreover, users can define time intervals (morning, day time, night, office hours etc.) and personalized profiles (general, meeting, holiday, roaming-abroad etc.) for changing these actions dynamically via WEB interface, SMS or IVR.

Some of the benefits INOX Caller Management will provide for the operators are the following;

		A new source of revenue INOX Caller Management enables the network operator to offer an innovative and useful service, which will result in additional revenues... Since the service will belong to the operator, the charging can be established according to the operator’s business requirements. Another benefit of INOX Caller Management is that, as it provides selective call barring and call forwarding features, it helps users not to block all incoming calls when they do not want to be reached by only some specific numbers or groups.
		Market differentiation and brand recognition As INOX Caller Management offers the subscribers new personalized services, the networks operators will gain significant market strength with their differentiated service and brand recognition
		New customer acquisition While increasing the satisfaction and loyalty of the existing subscribers, the new service will lead the acquisition of a significant number of new customers.

		Personalized actions for incoming calls INOX Caller Management allows fully personalized, time or profile based multiple actions for incoming calls.
		More privacy The service will enable customers to allow or block their incoming calls based on the calling number.
		User friendly management All of the services (Ring Back Tone, Call Barring, Voice Mail, Missed Call Alert, Call Diversion) offered by INOX Caller Management can be managed by the same user interface, and settings can be modified via WEB, SMS or IVR.