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INOX Mobile
PBX Application - PBX Functionality over Mobile
NetworksINOX Mobile
PBX service enables the operator to offer PBX
functionality to its corporate customers.
An MPBX Subscriber obtains a service number
by the operator to serve his customers. The
company can be reached from this service number
from any telephony network. Desired amount of
mobile agents can be assigned to the service
number according to expected volume of service
calls.
Receiving a call to a virtual service number,
MPBX service routes the call to an available
mobile agent. Instead of a traditional hunting
algorithm, which consumes high capacity at both
IN and network side, Mobile PBX monitors all
activities of the agents to easily locate an
available one.
Being accessible from any network (GSM, PSTN,
etc), INOX MPBX allows network operators to
generate airtime and increase their revenue
from interconnections.
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| Potential
Usage Of MPBX
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Premium rate or
free-phone services |
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Various
Consultancy Services (law, tax, religion, health,
horoscope etc.) |
| Chat Services |
| Sales Organizations |
| Maintenance and
Support activities |
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Companies which
have time critical or on duty services |
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FCT like cases
(calling from mobile to companies mobile number
and hence paying less) |
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Call Center operations |
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Companies, which
need mobility and common access |
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Intelligent and flexible routing/hunting for prime
numbers towards mobile agents |
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Detecting
and monitoring agent status (busy, free, not answered,
not reachable etc.) |
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Online agent
status and call performance reports |
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Hunting in case of no agent reply |
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Barring list |
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Web based
administration and monitoring tool for MPBX subscribers |
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Intelligent
and Flexible Routing |
| INOX
Mobile PBX application provides very flexible
and intelligent routing/hunting algorithms. These
algorithms can be easily tuned according to the
nature of business and customer demands. |
Incoming calls
can be routed
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To the agent
with least conversation time |
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To the agent
who received less number of calls |
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To the agent who was free for longest time |
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According to agent priorities or sequence |
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Combination
of all above |
| It is possible to manage and
monitor the status of the agents and their performance
over the web interface.The customer company administrator
can add new agents, remove or deactivate them
temporarily. This would allow the full control
over the service and agents. |
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